Welcome To Skin Lab Med Spa

Privacy Policy

Information for U.S. Residents

Skin Lab, LLC (“Skin Lab,” “we,” or “us”) collects Personal Information from residents of the United States and complies with applicable Nevada state privacy laws and relevant federal privacy laws and regulations (“Privacy Laws”). This Notice applies to all U.S. residents (“users,” “you,” or “your”).

For the purposes of this Privacy Notice, “Personal Information” means information that is linked or reasonably linkable to a particular individual or household. However, the following categories of information are not Personal Information:

  • Publicly available information
  • Deidentified or aggregated data
  • Information otherwise excluded from the scope of the Privacy Laws

This Privacy Notice provides the following information:

  • Categories of Personal Information we collect
  • Purposes for which we use Personal Information
  • Categories of Personal Information we disclose to third parties
  • Categories of third parties to which we disclose Personal Information
  • Consumer rights under Nevada law and how to exercise those rights, including:
    • The rights to access, correct, or delete their Personal Information
    • The right to limit the use of their Sensitive Personal Information
    • The right to opt out of targeted advertising or profiling

Categories of Non-Sensitive Personal Information

We collect Non-Sensitive Personal Information from the following sources:

  • Directly from our users
  • From our advertising and data partners
  • Through tracking technologies, including Google Analytics, Google Tag Manager, Meta Pixel, HubSpot, CallRail, Boulevard, Mailchimp, Nextiva, Zenoti, HotJar, and SegMetrics

1. Personal Characteristics Examples: name, address, telephone, email, opt-in status for marketing campaigns

  • Sale: Not sold to third parties
  • Disclosures: Shared with Processors, Business Partners, and Advertising Partners for campaign management and customer support

2. Internet/Electronic Activity Examples: browsing history, IP addresses, device type, click patterns, referral URLs

  • Sale: Not sold
  • Disclosures: Shared with analytics and support providers for service improvement and ad targeting

3. Imprecise Geolocational Information Examples: general geographic data less specific than 1/2 mile radius

  • Sale: Not sold
  • Disclosures: Not shared beyond processors who maintain security protocols

4. Commercial Information Examples: transaction history, service bookings, billing records

  • Sale: Not sold
  • Disclosures: Shared with service providers for payment processing, account management, and analytics

How We Use Your Personal Information

We use Personal Information for the following business purposes:

  • To deliver and manage services
  • To process bookings, payments, and refunds
  • For personalized marketing and retargeting efforts
  • To analyze website behavior and improve user experience
  • To send transactional and promotional communications
  • For scheduling and appointment reminders
  • To detect, prevent, and address technical issues and fraud
  • To ensure security and maintain compliance with Nevada and federal law
  • With your consent for other stated purposes

Categories of Sensitive Personal Information

Protected Health Information (PHI) Examples: medical history, treatment notes, procedure history, pre- and post-treatment images

  • Use: To deliver personalized care and ensure regulatory compliance
  • Sale: Never sold
  • Advertising: Not disclosed for ad targeting
  • Disclosures: Shared only with medical professionals or as required by law (e.g., for charting, telemedicine, or regulatory purposes)

Consent for Collection and Use

We require explicit consent for collecting and using Personal Information, including Sensitive Personal Information, through the following mechanisms:

  • Opt-in checkboxes on intake and booking forms
  • Cookie consent banner on website visits
  • Settings managed through user accounts or via direct request

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., pixels, tags, beacons) to collect data about:

  • Device and browser types
  • Referral sources
  • Pages visited and time on site
  • Clickstream patterns

Types of Cookies Used:

  • Essential Cookies: Required for website functionality (e.g., booking engine)
  • Performance/Analytical Cookies: Used to understand user interaction with our website (e.g., Google Analytics)
  • Advertising Cookies: Used for retargeting and interest-based advertising (e.g., Meta, LinkedIn, Microsoft)

You may manage or disable cookies in your browser settings or through our cookie preferences tool available on our website.

 

Opt-Out Tools and Partner Privacy Policies:

Disclosing Personal Information

We disclose Personal Information to:

  • Processors: Such as Boulevard (EMR), Mailchimp (email marketing), and others under strict contractual obligations
  • Affiliates and contractors: For operational purposes
  • Analytics/Advertising Platforms: Including Meta, Google, LinkedIn, HubSpot, CallRail, Zenoti, HotJar, and SegMetrics
  • Payment Processors: For billing, refunds, and fraud prevention

We do not sell Personal Information.

    Your Rights Under Nevada Law

    You have the right to:

    • Know what Personal Information we collect and why
    • Request access to your Personal Information
    • Request correction or deletion of your data
    • Limit the use of your Sensitive Personal Information
    • Opt out of targeted advertising or profiling
    • Not be discriminated against for exercising your rights

    To exercise your rights, contact us:

    We may need to verify your identity before fulfilling your request. You may also authorize an agent to act on your behalf by providing written permission.

    We aim to respond to requests within 45 days, with an extension of another 45 days if needed. If we suspect fraudulent activity, we may request additional identity verification.

      Retention Policy

      Personal Information is retained only for as long as necessary to fulfill the purposes outlined above or as required by law, including state medical records retention rules.

        Children’s Data

        We do not knowingly collect data from children under 16. If we become aware that a child’s information was collected in error, we will delete it promptly. Contact us if you believe this has occurred.

          Authorized Agent Requests

          If you choose to use an agent to submit a privacy request on your behalf, they must:

          • Provide written permission
          • Verify their own identity
          • Provide sufficient documentation of their authority

          Contact Us

          Skin Lab, LLC
          5362 Sparks Blvd #100
          Sparks, NV 89436
          Email: contact@skinlabnv.com
          Phone: 775-242-8828
          Last Updated: May 7, 2025